Refund policy

Last updated: 5 October 2026.

If there is a problem with your BH Special Rings order, contact us so we can help. This policy does not limit any mandatory consumer rights.

Damaged, defective or incorrect products

Contact WhatsApp +973 3655 9816 promptly with your order reference, a description and clear photographs. If your product is defective, damaged or does not match the agreed order, we will arrange the remedy required by applicable law, which may include replacement or refund without additional cost where required.

Change of mind, fit and customised pieces

Before paying, confirm the exact stone, design and ring fit. Contact us to discuss any change-of-mind, exchange or sizing request. Any optional return arrangement, eligibility and costs will be confirmed in writing. Personalised or made-to-order pieces may be subject to different change-of-mind rules where permitted by law; this does not remove rights relating to defective or incorrect products.

Order cancellation

Contact us as soon as possible to request cancellation. We will check whether preparation, customisation or dispatch has started and confirm what can be done under the applicable terms and law.

Returning a product

Contact us before sending a return so we can provide the correct address and instructions. Keep the original packaging and include your order reference. Do not send products to an unconfirmed address. We will explain any applicable return-delivery arrangements before you proceed.

Refund processing

When a refund is approved or required, we will confirm the amount and process it using the original payment method where possible. The time for the refund to appear depends on the payment provider and your bank. Contact us if a confirmed refund has not arrived within the timeframe given.